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GDPR Notice: In order to process claims, we will collect personal data, which may include individual’s date of birth, occupation, payment details including bank account number and sort code. We may also need to collect information relating to health issues and any criminal convictions. We may research, collect and use data from publically available sources including social media and networking sites. We may use this data for the purpose of validating claims, including fraud detection and prevention. We will only collect and process sensitive personal data where it is critical to considering a claim and will not seek explicit consent to process this information as it is required by us to deal with claims. We may have to share personal information with other insurers, statutory bodies and regulatory authorities. We will hold personal data within a secure environment and only keep it for as long as necessary. We record and monitor calls for training purposes, to improve the quality of our service and to prevent and detect fraud. You can ask for further information regarding our GDPR policy.